Servicing Your Volvo During the Coronavirus Outbreak

Cleaning and Sanitizing Your Volvo While It's Here for Service

During these difficult times, all of us at Volvo Cars Cincinnati North remain vigilant in protecting the health and safety of both our customers and employees. In an effort to prevent the spread of the coronavirus (COVID-19), we are closely following the cleaning and sanitizing guidelines set by the CDC and the Ohio Department of Health. In response to these guidelines, we want to make you aware of 3 steps we are taking to protect you and your Volvo during a service visit.

STEP 1: Cleaning and Sanitizing Our Facilities

Like all businesses right now, we are increasing the frequency and scope of cleaning and disinfecting all public areas with a heightened focus on high-touch surfaces. Additionally:

  • If any employee exhibits signs of illness they will be required to seek medical attention and remove themselves from the property until cleared to return.
  • All employees are required to wash hands frequently and we are providing additional hand sanitizer dispensers throughout the dealership.
  • Staff that come into contact with service vehicles always wear latex gloves.
  • All Volvo loaner vehicles are comprehensively disinfected between uses.

STEP 2: Protecting and Disinfecting Your Volvo

One aspect which we're giving extra attention to is protecting and disinfecting your Volvo while it's in for service. The following areas will be cleaned using a CDC-approved disinfectant when we receive your vehicle AND again before it is returned to you after its service has been completed:

Cleaning Service
  • Door handles (in/out)
  • Steering wheel
  • Armrests
  • Mirror and controls
  • Visor
  • Shift lever
  • Door lock controls
  • Multifunction lever
  • Turn signal
  • Radio and climate controls
  • Console
  • Seat
  • Key fob
  • Window controls

We will also use a protective seat cover, steering wheel cover, shifter, and floor mat cover as an extra level of protection while your vehicle is in our care.

STEP 3: Virtual Check-In and Remote Payment Services

When dropping off your Volvo after making an online appointment, you can check -in from your phone while you remain outside. Then simply fill out an early-bird drop-off envelope, put your keys inside the envelope and drop it in the early bird mail box.  When your Volvo service is complete, you can pay your invoice right from your phone via credit card or even Apple Pay, and skip a trip to the cashier when you pick-up your vehicle!

Volvo at Home

Our Service Teams will communicate with you via phone, email, text, and even facetime while your Volvo is here for service. You'll be updated regularly and we even have the ability to send you your service invoice electronically for review, and when you're ready you can even pay online.

Hours

  • Monday 7:00 AM - 6:00 PM
  • Tuesday 7:00 AM - 6:00 PM
  • Wednesday 7:00 AM - 6:00 PM
  • Thursday 7:00 AM - 6:00 PM
  • Friday 7:00 AM - 6:00 PM
  • Saturday Closed
  • Sunday Closed

Contact

Volvo Cars Cincinnati North

5890 Muhlhauser Road
Directions West Chester, OH 45069

  • Sales: (513) 603-3400
  • Service: (513) 603-3400
  • Parts: (513) 603-3400